Shipping policy
Shipping Policy
Thank you for shopping with Settlers Western & Co.
We’re committed to getting your order packed and on its way as quickly and safely as possible.
Processing Times
Orders are generally processed within 2–5 business days.
Please note processing times may be slightly longer during:
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Product launches
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Sale periods
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Market weekends
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Public holidays
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Peak seasonal periods
Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
Shipping Locations
We currently ship Australia wide.
At this stage, we do not offer international shipping.
Shipping Rates
Shipping costs are calculated at checkout based on:
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Order size
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Weight
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Delivery location
From time to time, we may offer free shipping promotions.
Tracking Orders
Once your parcel has been shipped, tracking details will be sent to the email address provided at checkout.
Please allow some time for tracking updates to appear after dispatch.
Delivery Timeframes
Delivery times vary depending on your location and the shipping carrier.
Estimated delivery timeframes are provided as a guide only and may vary during busy periods or due to circumstances outside of our control.
Incorrect Shipping Information
Please ensure your shipping address and contact details are entered correctly at checkout.
Settlers Western & Co. is not responsible for parcels sent to incorrect addresses provided by the customer.
If a parcel is returned to sender due to incorrect information, additional shipping charges may apply for redelivery.
Lost or Delayed Parcels
While we’ll always do our best to assist, Settlers Western & Co. is not responsible for shipping delays caused by postal carriers, weather events or circumstances outside of our control once parcels have been dispatched.
If your parcel appears lost or significantly delayed, please contact us and we’ll assist where possible.
Damaged Parcels
If your parcel arrives damaged, please contact us within 7 days of delivery and include:
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Your order number
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Photos of the packaging
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Photos of the damaged item/s
We’ll work with you to resolve the issue as quickly as possible.
Local Pickup
Local pickup may be offered for selected events, markets or promotions where available.
Details will be provided at checkout if applicable.
Contact Us
If you have any shipping questions, please contact us at: