Refund policy
Refunds, Returns & Exchanges
At Settlers Western & Co., we want you to love your purchase. If you're not completely happy with your order, we're here to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible for a return, items must:
- Be unworn, unused and unwashed
- Be in original condition
- Have all original tags attached
- Be returned in original packaging where possible
Please note:
- Return postage is the responsibility of the customer unless the item is faulty or incorrect
- Original shipping costs are non-refundable unless required under Australian Consumer Law
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on the following items unless faulty:
- Socks and undergarments
- Gift cards or store credit
- Final sale or clearance items
We are also unable to accept returns on any items that have been worn, washed, altered, damaged or are not in original condition after delivery.
Please choose carefully, as returns on large home décor and wall art pieces for change of mind may not be accepted unless approved.
Exchanges
Need a different size, colour or item? We’re happy to help where possible.
Exchanges are accepted within 30 days of delivery, provided the item is:
- Unworn
- Unwashed
- In original condition
- Returned with tags attached
To request an exchange, please email us at:
info@settlerswesternco.com.au
Please include:
- Your order number
- The item you would like to exchange
- The item or size you would prefer instead
Exchange items are subject to stock availability.
Return postage is the responsibility of the customer, and additional shipping charges may apply for replacement items.
If your requested item is unavailable, we’ll offer a refund or store credit.
How To Return An Item
To request a return:
- Email us at info@settlerswesternco.com.au with your order number and reason for return
- Once approved, we’ll provide return instructions and our return address
- Carefully package your item to avoid damage during transit
- Send the item back within 30 days of delivery
Returns sent without approval may not be accepted.
Refunds
Once your return has been received and inspected, we’ll notify you of the outcome.
Approved refunds are processed to your original payment method within approximately 5–7 business days.
Please note:
- Shipping costs are non-refundable unless the item is faulty or incorrect
- Your bank or payment provider may take additional time to process the refund
If you haven’t received your refund after 10 business days, please contact us at:
info@settlerswesternco.com.au
Faulty or Incorrect Items
We sincerely apologise if something isn’t quite right with your order.
If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery at:
info@settlerswesternco.com.au
Please include:
- Your order number
- A description of the issue
- Clear photos where possible
We’ll review your claim and work with you to resolve the issue as quickly as possible.
Where required, we may offer:
- A replacement
- Store credit
- A refund
- Repair options where appropriate
In these cases, return postage and replacement shipping costs will be covered by us.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Contact Us
If you have any questions regarding your order, returns or exchanges, please contact us at: